Terms and Conditions
Below are the terms and conditions by which Perioli language Pilots offers its service through its sub-brand feedme language.
This agreement is between the following parties:
A: You, the customer. Any mention of “you”, “your”, “student”, “customer”,”user” or “client” should be considered as equivalent.
B: We at Perioli Language Pilots. Any mention of “we”, “our”, “the company” or “feedme language” are considered equivalent.
Terms and Conditions
By visiting the website and registering with a username and password, you hereby assent to the following terms and conditions:
1. Change the scope of this Agreement
Perioli Language Pilots maintains the right to change its terms of service from time to time without the prior approval of our students, teachers or other stakeholders. These changes will be immediately reflected on our website.
2. Service overview
Perioli Language Pilots provides one-on-one and group online tutorials and consultancy to its students and customers through its sub-brand feedme language.
3.1 Lesson Cancellations & No Shows
- If you cancel more than 24 hours before a scheduled individual or group lesson, you will maintain the credit for booking it again.
- If you cancel less than 24 hours prior to the class or fail to show up, you will lose the lesson and be charged accordingly.
Once you have purchased any of the available learning packages from feedme language, you will not be entitled to any refunds or additional lessons, even if lessons are cut short by technical difficulties or unclear sound quality. Any requests for refunds or additional lessons will be evaluated on a case-by-case basis at the sole discretion of feedme language’s management.
Our trainers are freelancers and are free to work for other language institutions. They are not employees of feedme language or Perioli Language Pilots.
Trainers will be held directly liable should the tone or content of their communications with you be deemed offensive in any way. We hold no responsibility for this, although we will be sure to investigate and discipline the offender if necessary, including, but not limited to, suspending or terminating their contract with feedme language or reporting their conduct to the relevant government authorities.
9. Account Security
You are responsible for saving and protecting your account details and password. Feedme language will not be held liable should someone enter your account and change your settings or use your lesson credits.
10. Equipment and Conditions
The following equipment is strongly recommended for you to maximize your experience as a student at feedme language:
- Minimum of 3 megabytes per second download speed broadband internet connection
- Desktop / laptop / tablet
- 5 Megapixel web camera
Feedme language does not bear any responsibility for the quality of your Internet connection. Feedme language’s video conferencing platform is powered by third party infrastructure and will not be able to reimburse students on this basis. Please communicate directly with your Internet Service Provider if problems persist.
11. Trainer cancellation
We apologize for any instances of your trainer at feedme language being late for a scheduled class or missing it completely. In the unlikely event that your trainer misses a scheduled class or turns up late, please inform us immediately at the following email address: . You will not be charged for that lesson and the incident will be investigated.
From time to time, some trainers will cancel booked lessons in advance. You will be immediately notified of the cancellation and will be given the opportunity to re-book your lesson with another trainer of your choice or move the training to a different day/time. Your account will not be debited for the cancelled lesson, and we will credit you with an extra free lesson to help make up for any inconvenience caused.
If you are not present for your lesson by 15 minutes after its scheduled start time, the class will be deemed cancelled and you will be charged in full.
12. Temporary interruption of service
Feedme language bears no liability for interruption or cancellation of services due to force majeure events such as floods, fires, uprisings etc. In the event that lessons are cancelled by feedme language, your account will not be debited.
13. Credit expiry
The credit loaded onto your account will expire if it remains unused 12 months after purchase and will not be refunded to you.
14. Stop service, revocation
Feedme language reserves the right to revoke your account and cancel all credits at any given time; however, this will only be enacted should feedme language have just cause.
Feedme language reserves the right to refund students their money, net of their per-lesson fees at any time, for any reason.
14.1 One Person One Account
Only one person can use one account. If we suspect that multiple students are using the same account, we will immediately suspend the student account pending investigation.
14.2 Removal From Classes
Feedme language retains the right to remove students from courses, should they feel that they are not taking them seriously and wasting teaching time.
Examples of this type of behaviour that will not be tolerated include students who are repeatedly late for classes, have consistently poor internet and hardware making teaching nearly impossible, consistently end classes early, or do not pay attention during classes. They are wasting their own time as well as that of their teachers. Consequences of such behaviour will be refunding of any payments made to feedme language, net of consumed lesson costs calculated at Pay As You Go rates.
Other behaviour warranting account suspension that will not be tolerated from students will include the use of swear words, nudity, offensive comments in class about religion, gender, sexual orientation or ethnicity.
Should feedme language trainers solicit students to take private lessons apart from what is scheduled by feedme language, or should they attempt to contact students outside of lesson hours, we would appreciate if students would immediately report them directly to as this is in breach of contract.
If students begin to take classes with feedme language teachers outside of feedme language schedules, we reserves the right to cancel their accounts and all credits.
16. Intellectual Property
The feedme language brand and operations are wholly owned by Perioli Language Pilots. All lesson plans, teaching materials and artwork on our website or within our teaching materials are proprietary and owned by Perioli Language Pilots and shall only be used by students and trainers for their learning-related activities. These materials shall not be sold, leased, licensed, used, copied or redacted for any other purpose than tuition of feedme language students in the context of classes scheduled through the feedme language website. Any planned use of these materials for other purposes must be sanctioned in writing by feed me language management. Legal action may be taken in the case of intellectual property infringement.
These terms of service are in compliance with German law. Perioli Language Pilots is a German corporation. Any disputes arising from these Terms & Conditions are subject to German law and the pertinent courts in that country.